The best way to grow a business is not by spending every day meticulously performing data entry tasks or focusing on payroll management, or counseling employees and customers through IT issues – but for many businesses, this is a reality. In-house entry-level employees spend thousands of hours solving these issues and cost companies money in overhead, recruitment, and hiring and overturn. Meanwhile, their primary missions – building a brand, pursuing customer engagement, and continuing product development – can often be sidelined by the hassle of keeping up with these non-core tasks.
This is where the power of outsourcing to the Philippines comes in. While many companies may have used outsourcing before for small jobs or have worked with contact centers in the Philippines before, BPO in the Philippines has grown far beyond the scale of customer service calls and over-the-phone IT help. By utilizing BPO services in the Philippines, the modern business can save money on many different processes, freeing up employee time to tackle bigger goals. With a large and increasingly growing educated workforce, the Philippines is an ideal country to partner with for BPO. Outsourcing to the Philippines has also never been easier for foreign businesses.
With many large-scale BPOs headquartered in the country and well-versed in providing quality services to large companies abroad, there are plenty of options for BPO services in the Philippines. Additionally, these companies have been investing heavily in scaling up operations to continue providing quality services at a fraction of the cost of in-house services. BPOs in the Philippines often fund the cost of training and continuing education for their employees and continue to improve their equipment and facility spaces.
Additionally, new industry recruiters are eager to join the booming sector – which makes up 7% of the total GDP of the nation. Many have pursued higher education or trade school, with BPO companies often funding specialized programs that train students in equipment use, management, customer service, and a diverse set of skills used in BPO. Additionally, because of its close cultural ties with the United States, the Philippines is an ideal country for voice-based BPO services.
Many of its citizens are fluent in English, speak with little to no accent, and are well-versed in the cultural nuances of working with English-speaking customers and clients. BPO in the Philippines is growing in a new way thanks to new technologies – specifically, the advent of innovative artificial intelligence software and chatbots. While some skeptics wondered whether the use of technology, which often can perform data mining and entry, customer service, and IT support, would compete with the BPO industry, BPO companies in the Philippines were one step ahead. Rather than work against new technologies, potentially making themselves obsolete, these companies partnered with the technology to provide even more quality services.
Many call centers in the Philippines have trained their employees to become experts at working with AI software, thus providing more efficient services at a lower price. And, because the foreign business doesn’t have to invest in this software and training, outsourcing becomes a great way to reap AI’s benefits without bearing the brunt of the costs. With so many positives, it’s easy to see why many businesses in the UK and Australia switch to BPO in the Philippines. By providing quality, efficient business process services for a fraction of the cost, the BPO industry in the Philippines has become a worldwide leader and one that many companies are excited to partner with.
